Support and Advice Service
CSREC runs a Support and Advice Service that is free and confidential that is approachable, accessible, timely and constantly improving. We will value, listen to and involve you; treat you with dignity and respect; respect your privacy; support your choice and consider your safety. We can meet with you, either at our office or we can come to meet you, to discuss your case. We will listen openly, warmly and understand the result you expect and, offer the most suitable advice and information on options available to meet your needs. This is a confidential service which provides free and impartial support and advice for individuals who:
- Have suffered from discrimination
- Need assistance in working with public bodies or accessing public services
- Need to report a hate crime or hate incident – either as a victim or witness
- Need assistance with issues such as:
- Prevent Social isolation
- General information
- Immigration – Delivered through a partnership agreement by Ethnic Minorities Law Centre
- Capacity building support for communities groups or organisations
If we’re unable to help, we’ll help you take your case to an appropriate organisation that can. You can either approach us directly or be referred to us by another agency. CSREC will consider all requests for assistance. If your complaint falls outside of the scope of the Equality Act of 2010 and/or our services are inappropriate for you, we will, with your consent, of course, refer you to a more appropriate agency. Before coming to see us, if you are able to, try to write down what happened and when. Dates are very important as there are strict time limits for bringing legal claims. We will listen to your case and make an assessment. If we are able to assist you, then we will work together with you in helping you prepare your case, identifying your options and deciding on your best course of action.
We can provide assistance with the following types of matters:
- Service Delivery
CSREC’s Support and Advice Service is:
- Confidential – You will meet with a member of staff who will take details about your case, which will be treated in the strictest confidentiality. At all times, your right to privacy will be respected
- Supportive – We will provide you with the most suitable and relevant support and advice for your case, and we will signpost you to additional services where appropriate
- Respectful – We will treat you with dignity and respect at all times. We will listen to the action you wish to take, and will agree the best course of action with you.
- Personal – All of the support and advice we offer is tailored to your individual needs and circumstances
- Timely – We will endeavour to have a meeting with you at the earliest possible opportunity to discuss the details of your case. Where further action is required to progress your case, we will ensure that this action is taken within five working days
- Focused on you – We will strive to ensure that the most suitable outcome is obtained for you. We will keep you regularly informed of any developments on your case.
To view CSREC’s Complaints Policy and Procedure please click here . If you would like a hard copy of our Complaints Policy and Procedure please contact us and we can arrange for one to be sent to you.
Contact our Support and Advice Service:
In Person: Community Education Centre, Park Street, Falkirk, FK1 1RE
Phone: 01324 610950
Whatsapp: 07522 032794